Use of private information policy (GDPR)
Last updated: August 2018
We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.
Our policy covers
- Why we value your privacy
- How we collect information
- What information we hold
- Where we store your information
- What we use your information for
- Who’s responsible for your information at our company
- Who has access to information about you
- The steps we take to keep your information private
- How to complain
- Changes to the policy
Why we value your privacy
We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
How we collect information
We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.
We collect your email address when you sign up for one of our newsletters.
We ask for your account and contact information when you hire or buy something from us.
Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.
What information we hold
When you contact us by email or through our website, we collect your name, email address, phone number, a social media username, and the company you work for, if you’ve given us that.
When you buy something from us, we collect only the information required to fulfil and manage your order.
If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.
All purchases are processed in our ecommerce platform (woocommerce) and we never have access to your credit card information.
Where we store your information
When you contact us by email, your emails messages are retained in our email system. Information you provide on our website is stored on the website server to which only those people who need access to manage the site have access. When you buy something, your information is stored in our ecommerce platform. We keep a record of sales in a secure Google document. We chose systems partly for their commitment to security.
What we use your information for
We will use your information to send you invoices, statements, or reminders.
Who’s responsible for your information at our company
Alex at “Roots and Wings” is responsible for the security of your information. You can contact her by email at firstname.lastname@example.org if you have any concerns about the information we store.
Who has access to information about you
When we store information in our own systems, only the people who need it have access to only what they need to do their job.
The steps we take to keep your information private
Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.
How to complain
We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Alex by email at email@example.com.
Changes to the policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.